Privacy Policy

Effective Date: The date you download and first access our app

MicroGrid LLC ("MicroGrid," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you use our services.

1. Information We Collect

We collect information to provide and improve our services. This includes:

• Account Information: Your name, email address, and contact details when you create an account.
• Energy Usage Data: Data from your battery systems, solar systems, electricity meters, and other energy management devices.
• Third-Party Information: Information provided by certain third parties involved in enabling the installation and services of your energy systems, including but not limited to equipment installers, equipment providers, and related service providers.
• Payment Information: Credit card or other payment details necessary for subscription-based services.

2. How We Use Your Information

We use the information collected for the following purposes:

• Providing personalized energy monitoring, optimization recommendations, and related services.
• Processing transactions and managing your subscription services.
• Improving our services, including the development of new features and functionalities.
• Communicating with you about your account, transactions, and customer service requests.

3. Data Sharing and Disclosure

We respect your privacy and will not sell, rent, or lease your personal data to third parties. We may share your information:

• With service providers who assist us in providing our services (such as payment processors, installers, equipment providers, and analytics providers).
• When required by law, regulation, or legal process.
• In connection with a merger, acquisition, or sale of all or a portion of our business.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system is guaranteed to be completely secure.

Our security measures include:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security audits and updates
• Access controls and monitoring
• Employee training on data protection

5. Your Rights and Choices

You have certain rights regarding your personal information. You may:

• Delete your account and personal data directly through the app or via a provided direct link within the app, ensuring you have control over your data management without the need for external customer service intervention.
• Update or correct your account information at any time through the app settings.
• Request deletion of your personal data, subject to applicable laws and regulations.
• Opt-out of receiving promotional communications from us by clicking the unsubscribe link in emails or adjusting your preferences in the app.
• Access your data by requesting a copy of the personal information we hold about you.
• Data portability - request a copy of your data in a machine-readable format.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account data: Retained while your account is active and for a reasonable period after account deletion to comply with legal obligations.
• Energy usage data: Retained for the duration of your service and may be retained in aggregated, anonymized form for research and service improvement.
• Transaction records: Retained as required by applicable laws and regulations (typically 7 years for financial records).
• Communication records: Retained for customer service quality and legal compliance purposes.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our services. These technologies help us:

• Remember your preferences and settings
• Understand how you use our services
• Improve our services and develop new features
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the personal data we collect, use, and disclose.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You can opt-out of the sale of your personal information (note: we do not sell personal information).
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at privacy@microvpp.com or use the data management tools in the app.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website and in the app
• Updating the effective date at the top of this policy
• Sending an email notification for material changes
• Displaying a prominent notice in the app

Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at: